As you will be aware, as at 11:59pm on Tuesday 21st September 2021, Auckland is in Covid-19 Alert Level 3, and the remainder of the country is in Alert Level 2. To find out what level of operations are available at our Authorised Subaru Centres around the contry, click here to find out what we are doing for SUBARU SAFE. We will continue to monitor updates from the Government and follow the Alert Level guidelines.
During this period, all Subaru of New Zealand staff and Dealership staff are committed to staying safe to ensure we do our part to help eradicate Covid-19 in New Zealand. Our Authorised Subaru Centres will only operate when it is safe to do so under the Alert Level guidelines.
EMERGENCY ASSISTANCE – CALL 0800 SUBARU
For Essential Service Providers
If you are an Essential Services provider and need emergency assistance to get your Subaru running and enable you to continue travelling to work during this period, please call 0800 SUBARU (0800 782 278) and our team will work to find a solution to your requirements. Please be aware that this is only available for Subaru owners who are working in the essential services following the Government's guidelines.
If you require some general support, you can email us at email@example.com , on 0800 SUBARU (0800 782 278) or via Messenger on Facebook.
To keep up to date with your local Authorised Subaru Centre, please check their websites, and follow them on social media.
If this lockdown extends for a longer period of time, you may not be driving your Subaru as often as normal. To avoid the battery dying and to reduce the need for any emergency assistance, we suggest you turn your vehicle on a couple of times a week to ensure it is still running as usual. For more tips on how to maintain your vehicle through lockdown, read our story with The NZ AA here.
If you're unsure if your personal business is listed as essential or not, visit www.covid19.govt.nz to find out.
On behalf of everyone at Team Subaru, we wish you and your family all the very best during this difficult time and we hope to see you all again in our Authorised Subaru Centres and travelling around Subaru Country soon.
Frequently Asked Questions:
What does all of this mean for me as a Subaru customer?
Car dealerships are not considered essential under Level 4 Alert so are closed until further advised by the Government. However, we are still operating in terms of repairing vehicles for essential services. Check www.covid19.govt.nz to see if you fall under essential services.
While in lockdown we here at Subaru are still making ourselves available to answer any questions you may have. If you for any reason you are unable to get through, please email firstname.lastname@example.org or contact us via the Subaru of New Zealand Facebook Messenger app and kindly provide details of your situation so we are able to assist you in the best way possible.
As the Alert Levels change, our Authorised Subaru Centres can open for different levels of service. Please check our SUBARU SAFE measures or contact your local Authorised Subaru Centre to find out what is available in your area.
What happens if I have already ordered and put a deposit down on a car?
Please get in touch with your local Authorised Subaru Centre. They are available by phone or email throughout the lockdown. Alternatively, you can contact 0800 SUBARU, follow the phone prompts and you will be redirected to your local Subaru Centre. Unfortunately, if your vehicle was due to be delivered this month, under the Government's COVID Alert System, all Subaru Centres are closed. However, if you make direct contact they will be able to confirm further details of delivery and when it may be possible to do so.
Will the lockdowns affect the supply of your vehicles?
We are still currently receiving our vehicles from SUBARU CORPORATION in Japan as their plants are still operating and freight ships are still able to enter our country at this stage.
I am waiting on parts for my vehicle, what now?
As soon as the Government alert system is low enough to permit operating as normal, we will get in touch with you to arrange pick up at your local Subaru Centre.
I was booked in to get my vehicle serviced, what happens now and will it affect my warranty?
Once the Government alert system is low enough to permit operating as normal. Please rest assured our Subaru Centres will contact you to advise they are open and to reschedule completion of your service or repair.
If your vehicles next scheduled service interval is due over the lockdown period, please do not fear, you will be able to have this completed once our Subaru Centres are able to open. There will be no adverse effect on your vehicle warranty during the time of lockdown, and no limitations on your warranty if you are unable to get your scheduled servicing on time, of course this is provided that you have previously followed schedule servicing to this point required under warranty.
What happens if I was meant to get a safety recall completed on my vehicle?
Please rest assured that your safety is of utmost importance to us. If you received at letter to advise that your parts are ready and to book your vehicle in, please contact your local authorised Subaru Centre once the government alert system reduces to a point where we are permitted to open for normal business.
What if I work for an essential service and require and urgent repair or recall completed?
Please check if you are classified as an essential service by visiting www.covid19.govt.nz. Get in touch with your local Authorised Subaru Centre and they will be able to guide you through the process for repair if you fall under this category.