In the very unlikely event you find yourself in a breakdown situation, if you have a Subaru 3-Year Service plan, it includes 24-hour roadside assist to get you going again. No matter if you left your lights on or lost your keys, help is at hand.

If you need assistance, simply phone 0800 42 42 32 and quote your registration number. If you have a Subaru 3-Year Service plan and your vehicle was registered on or after 1 July 2025, you can use our new online portal here to request assistance. Most of the time, our roadside team can get you back up and running on the spot. But if that’s not possible, we’ll arrange for your Subaru to be transported to the nearest Subaru Authorised Repairer.

The number of breakdown callouts offered each year is unlimited but is subject to qualifying criteria being met. Your vehicle will need a current valid WOF and registration.

The 24-hour roadside assist is valid up to the third anniversary of your vehicle from the vehicle registration date.

 

What's Included Roadside Assist

Should any of the below incidents occur, here's how we can assist:

  • ENGINE, ELECTRICAL OR COOLING FAULTS: We will attempt to diagnose the problem and where possible, provide emergency repairs to your engine, electrical or cooling system at the roadside at no charge. If the fault can’t be fixed, then we will transport the vehicle to the nearest available Subaru Authorised Repairer.
  • AFTER HOURS RECOVERY: If you breakdown at night and your vehicle cannot be mobilised, then we will transport and safely store your vehicle overnight at no charge then deliver your vehicle to the nearest Authorised Subaru Centre the following business day.
  • CARAVANS/TRAILER TOWING: If you are towing a caravan or trailer when you have a breakdown and we can tow the caravan or trailer behind the recovery vehicle we will do so at no charge. If the trailer or caravan can’t be towed by one standard towing vehicle, we will arrange for towing to be provided. Trailer size is limited to a maximum 7 metres in length (excluding towbar), 2.44 metres wide and /or 3 metres high.
  • WHEELS AND TYRES: We will change a damaged tyre/wheel with your spare (as long as it’s roadworthy and safe to use) at no charge. Where the spare is not roadworthy or safe to use, recovery to the nearest place able to supply and/or repair the tyre/wheel can be provided.
  • TYRE: Where the tyre is a run-flat tyre and it has become unusable and there is no serviceable spare, the vehicle will be transported to the nearest facility able to supply and/or repair the tyre/wheel.
  • FLAT AND FAULTY BATTERIES: We will provide a jump start and any other practical assistance at the roadside to get your vehicle going again at no charge. Sometimes the problem with your battery may be more serious, and after a quick test we will be able to tell you if your battery is faulty and needs to be replaced. Where the Nominated Vehicle cannot be made mobile at the roadside and the battery is under warranty, a tow will be provided to the nearest Authorised Subaru Centre as per normal towing entitlements. If the battery is out of warranty, a battery can be supplied at roadside or a tow arranged to the nearest battery replacement facility.
  • OUT OF CHARGE (EV): Our technicians will assess your requirements and either send out an EV Charging Van that can top up your vehicle with a 5klm charge; or send out a transportation provider to transport your vehicle to the closest charging station, your home or business address.
  • LOCKOUT: If you have locked your keys in your vehicle, we will attempt to reopen your vehicle. We will however need proof of your ownership or the owner’s permission to reopen the vehicle. A limit of $200.00 (inc. GST) applies to this benefit. All additional costs are owners’ responsibility.
  • LOST KEYS: If you have lost your keys and you don’t have a spare set immediately available, we can either:
    • locate and deliver a spare key; or
    • arrange for the Driver to retrieve the spare key if this is more practical.
    • In all other situations where the key is not available, Subaru Roadside Assist will arrange to transport the vehicle to a dealer. Subaru Roadside Assist and the provider of the service will not be responsible for any damage incurred, or for any repair costs that result from moving the vehicle while it is locked. A limit of $200.00 (inc. GST) applies to this benefit. All additional costs are owners’ responsibility.
  • FUEL: If you run out of petrol, then we will deliver 5 litres worth of fuel to get you going again. If we can’t get fuel to you then we will transport your vehicle to the nearest service station. If you run out of CNG or LPG we can transport your vehicle to the nearest LPG/CNG equipped service station. If you have accidently filled up with the wrong fuel then we can arrange for your vehicle to be transported to the nearest repairer or service station where arrangements can be made to get you going again. The transportation of your vehicle will be at the driver’s expense.
  • AWAY FROM HOME: Where a vehicle is immobilised more than 100 kilometres from the your home and the repairs will take longer than 24 hours, you may elect to continue the journey by alternative means. If required, Subaru Roadside Assist will arrange for the vehicle to be transported to the your home or ultimate destination – whichever is the shorter.
  • RENTAL CAR – If the vehicle is immobilised greater than 100 kilometres from the your normal place of residence (as registered in the program), and cannot be repaired within 24 hours, you will be entitled to a rental car to a cost of $120 per day and a maximum of three days rental. Rental vehicle insurance waver reduction and petrol costs remain the responsibility of the owner/driver.
  • ACCOMMODATION (in lieu of a rental vehicle) - If the vehicle is immobilised greater than 100 kilometres from the your normal place of residence (as registered in the program), and cannot be repaired within 24 hours, the you will be entitled to accommodation costs, per night, (room charge only) of up to $120 per night to a maximum of three nights. Note, this is in lieu of a rental car.
Conditions for Roadside Assist

We will provide service to your Subaru vehicle subject to the following conditions:

  • PUBLIC LEGAL ROADS: Subaru Roadside Assist will only be provided to vehicles that have been disabled on constructed roads/driveways that are legally and safely trafficable by conventional two wheel drive vehicles and/or the towing/recovery vehicle (where required) as determined by us.
  • VEHICLE RESCUE: Where the vehicle becomes disabled off a legally designated/formed public road (such as beaches, fields or creek beds), vehicle rescue may be arranged at our discretion, and at the driver’s expense.
  • BOGGED VEHICLE RECOVERY: Subaru Roadside Assist will be provided to vehicles stranded on a public road and where no special equipment such as power winches or extended cables etc are required.
  • SPECIAL EQUIPMENT: Should special equipment be necessary to effectively deliver Subaru Roadside Assist and/or where we have to return to our facility to obtain special equipment, the additional cost involved will be charged to and paid by the driver.
  • NATURAL DISASTERS: The provider of Subaru Roadside Assist reserves the right to alter and/or offer alternative assistance where a natural disaster places extraordinary demands on the provisions of Subaru Roadside Assist. Where a disabled vehicle cannot be reached (for example due to floods, slips, or fire etc), we will attempt to provide whatever alternative assistance is practical under the circumstances. Any such assistance will be at our discretion and will not be unreasonably withheld. We will provide assistance on a best endeavours basis and offer to contact a towing contractor to attend the vehicle.
There are some situations or circumstances that are not covered by Roadside Assist
  • Vehicles used in motor racing, car rallies, speed or duration testing or any practice thereof.
  • Claims arising from the loss or damage to the contents of the vehicle.
  • Claims arising from damage caused through the forced entry of a vehicle in any attempt to unlock and recover keys locked in the vehicle, whereby the owner/driver has been fully briefed on the risk and situation by the Subaru Roadside Assist provider in attendance, and the owner/driver has subsequently agreed to sign the indemnity form offered by the provider prior to commencing forced entry/unlock of the vehicle.
  • Claims arising from a recurring electrical or mechanical failure resulting from improper care or vehicle maintenance, or vehicle servicing where a known fault and repair has been neglected.
  • Situations where the vehicle is disabled by floods, snow affected roads or is not accessible due to other adverse road or weather-related conditions.
  • Vehicles being bogged/trapped in off road conditions, and not accessible by normal two-wheel drive recovery vehicles.
  • Vehicles located off designated public roads (other than private residence), and not accessible by normal two-wheel drive recovery vehicles.
  • Any vehicle exceeding 4 tonnes GLW and 5.5 meters total length.
  • Vehicle has been left unattended.
  • Any vehicle not nominated and registered to the Subaru Roadside Assist program.
  • Vehicles not displaying a current motor vehicle registration certificate and warrant of fitness.
  • Costs relating to parts, labour or any associated costs for the repair of the vehicle outside of the benefits listed shall be at the owner/drivers expense.
  • Repetitive mechanical events, greater than five events in a calendar month for the same model, notified and discussed with Subaru Aftersales.
  • Multiple callouts for the same fault for the same vehicle where the owner/driver or service agent has not completed the remedial repairs within the calendar month.
  • Non warranty events – Subaru Roadside Assist and the service provider will continue to support the customer at their time of need however once the vehicle is transported to the authorised dealer or service agent and the fault is deemed not to be covered under warranty or is deemed as accident damage that the event costs be included into the dealer repair invoice to the customer i.e., incorrect fuel, punctured radiators, water hoses etc.
  • Vehicles requiring assistance with snow chain fitting do not qualify for service. The driver of the vehicle will be referred to the nearest service provider for assistance.

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